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Contact Centre AI

Focus on key matters. Let AI understand, interact, and address your callers for you. 

Leverage on intuitive customer experiences via Google's conversational AI to drive customer satisfaction and contract centre operational efficiency off the chart.  

 

Automate your contact centre with the power of AI. Ask us on how to unlock the power of AI for your contact centres. 

Take your customer service up a notch with AI that understands, interacts and talks.

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Foster Customer Loyalty 

Go beyond transaction and provide personalized support, immediate service, and quick issue resolution, turning individual transactions into long term relationships. 

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Faster &  Effective Operations 

Improve call deflection rates, achieve shorter handling times, and reduce agent training costs, making overall operations faster and more effective. 

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Focus on Key Matters 

Free your agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance. 

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Rich conversational experiences, driven by AI capabilities. 

Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation: 
 

  • Virtual Agent, powered by Dialogflow CX
    Create advanced Virtual Agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions. 
     

  • Agent Assist 
    Empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance. 
     

  • Insights 
    Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes. 

 

Explore more case studies for Contact Centre automation and their results. 

Automate your contact centre rapidly with us. 
Let us show you how Google Cloud Contact Centre can help you.