What if Leadership Training could Talk Back? With Caisy, it does

Let’s be honest. Most of us have sat through communication or leadership workshops that felt more like ticking a box than building a skill. Slides. Scripts. A role-play or two. But when it’s time for a tough conversation in the real world such as giving feedback, handling conflict, leading through uncertainty, it’s a different story.

That’s why Skillsoft introduced CAISY, short for Conversational AI Simulation Experience. It’s a new way to learn and practise workplace communication skills—without the awkwardness or pressure of role-playing in front of colleagues.

CAISY lets learners practise real scenarios—like difficult conversations with team members, performance reviews, or client escalations—with an AI-powered partner that responds in real time. It feels surprisingly natural, because the simulation doesn’t just follow a script—it adapts to how you speak and respond, making every conversation feel different and real.

Why This Matters Right Now

The way we work has changed, and with it, the way we communicate. We’re juggling video calls, WhatsApp chats, and in-person meetings—sometimes all in the same day. Misunderstandings are easy. Clarity, empathy, and leadership presence are harder to come by.

That’s why tools like CAISY are becoming so relevant. They focus on what we call the “human” skills—coaching, active listening, managing emotions, building trust—the things that help teams work better and leaders show up stronger.

And let’s be clear: these skills aren’t just nice to have anymore. They’re essential.

A Smarter Way to Practise the Tough Stuff

What makes CAISY different is that it allows people to practise, reflect, and improve—without judgment. No one’s watching. No one’s grading. You just go through the simulation, get feedback, and try again if you like. Over time, that kind of practice builds confidence. It prepares you for the moments that matter.

And for HR and L&D teams, CAISY makes soft skills training measurable and scalable. Whether you’re rolling it out to new managers or senior leaders, it delivers consistent, personalised learning experiences that go beyond theory.

It’s not about replacing human interaction—it’s about getting better at it.

CAISY has proven to be a valuable AI-powered tool in enhancing the learning process. The AI-driven conversational simulator offers realistic and scenario-based experiences, enabling users to effectively learn and practise through real workplace scenarios, including:

• Managing stakeholder relations 

• Handling a report of harassment

• Discussing compensation

Want to Help Your People Lead with Confidence?

When employees are ready to handle the hard conversations—the ones that shape culture, solve problems, and move teams forward—that’s when learning truly makes a difference.

If you’d like to see CAISY in action, reach out to Awantec at learningsales@awantec.my. Let’s explore how Skillsoft Percipio and CAISY can help your people communicate more clearly, lead more confidently, and grow where it really counts.