top of page
Professional Improvement
Rise in Service Excellence (R.I.S.E)
Modalities
Instructor-Led Training (ILT)
Virtual Instructor-Led Training (VILT)
No of Training Days
2
Training Fees
RM2,600 / pax
Exam Code
Yes
Overview
Welcome to the Rise in Customer Service Excellence course! In this course, you will learn the essential skills and strategies for delivering exceptional customer service that will set you apart from the competition.
Throughout the course, you will explore various aspects of customer service, including the importance of empathy, effective communication, active listening, and problem-solving. You will learn to handle difficult customers and manage challenging situations professionally and gracefully.
You will also learn to go above and beyond to meet customer expectations and deliver personalized service. You will explore the latest trends in customer service, including the use of technology, and learn how to leverage these tools to enhance the customer experience.
Throughout the course, you will have opportunities to apply your learning through case studies, simulations, and practical exercises. You will also receive feedback on your performance and have the chance to refine your skills.
By the end of the course, you will have a deeper understanding of the essential skills and strategies for delivering exceptional customer service. You will be better equipped to meet and exceed customer expectations and build strong, long-lasting relationships with your customers.
Prerequisites
Nil
bottom of page