Question 1

What is AwanHub?

Accepted Answer

AwanHub is a 'Digital Store' platform that gives you access to a wide range of products and solutions that you can explore based on your subscription. As of now, AwanHub offers several online learning courses but the list of products and solutions will be updated from time to time.

Question 2

How do I get started?

Accepted Answer

You can refer to the official learner guide here: Getting Started with Percipio (https://documentation.skillsoft.com/en_us/percipio/Content/B_Learner/lrnr_getting_started.htm)

Question 3

How do I get my subscription activated?

Accepted Answer

Your subscription is activated once your order and payment are finalised. You can find more details on the official Awanhub website: https://www.awantec.my/awanhub

Question 4

How do I get a password to the account that I subscribed to?

Accepted Answer

A welcome email will be sent to you with a temporary password for your initial login. You must change it to a new password of your choice immediately and remember it for future access.

Question 5

What kind of courses are available on AwanHub?

Accepted Answer

AwanHub offers a diverse catalog of courses spanning various topics, including professional development, technical skills, AI, personal growth and many more. The content is regularly updated to ensure relevance.

You can subscribe to our all-in-one plan for the access to all courses, or choose to subscribe to a specific course of your choice. Kindly refer to the list of courses available on our website (https://www.awantec.my/awanhub).

Question 6

Is AwanHub content accessible on mobile devices?

Accepted Answer

Yes, the platform is designed to be fully responsive and accessible on desktops, tablets, and smartphones, allowing for a seamless learning experience on the go.

Question 7

Do I get a certificate or badges after completing a course? How can I use it later?

Accepted Answer

Yes, upon successful completion of a course depending on the tittle/ learning path chosen, you will receive a digital badge and/or a certificate of completion which you can use and utilise for your platform like LinkedIn and such. Your achievement can also be used to showcase and value add your CV as the courses are all recognised internationally.

Question 8

What happen once my Awanhub subscription expired?

Accepted Answer

You will no longer be able to access the course. It is highly recommended that you download and safe keep all badges and/ or certificates awarded to you, at least one week before your subscription ends. Best practice is that you download and save them in your devices each time you have completed the chosen program/ learning path.

You can also purchase other offerings by choosing the programmes you want to explore.

Question 9

Is offline learning available for the courses?

Accepted Answer

Yes. The learning activities are facilitated via Skillsoft Percipio, an immersive and AI-driven online learning platform. You can download content and continue learning offline via mobile app. Download the application from Apple App Store and Google Playstore by searching "Skillsoft Percipio".

Question 10

Is there a free trial available?

Accepted Answer

No, we currently do not offer a trial version.

Question 11

Do you provide refunds?

Accepted Answer

Yes, you are eligible for a refund within the first 24 hours of a successful payment transaction. Please refer to our Terms and Conditions for the full refund policy.

Question 12

How can I get help if the FAQ doesn’t solve my issue?

Accepted Answer

You can contact our Customer Success team at (talent.customersuccess@awantec.my) for further assistance.

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About Us

What is AwanHub?

How do I get started?

How do I get my subscription activated?

How do I get a password to the account that I subscribed to?

What kind of courses are available on AwanHub?

Is AwanHub content accessible on mobile devices?

Do I get a certificate or badges after completing a course? How can I use it later?

What happen once my Awanhub subscription expired?

Is offline learning available for the courses?

Is there a free trial available?

Do you provide refunds?

How can I get help if the FAQ doesn’t solve my issue?

How do I book a training lab?

What are the available lab types and rental durations?

How long is a quotation valid?

What is required to confirm a booking?

What is the payment schedule?

How do I make payments?

What if I need to book last-minute?

What is your cancellation policy?

Can I postpone my booking?

Can we change the room setup or move furniture?

Are food and drinks allowed?

How can I get more information?