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Newsletter Awantec Charts Strategic Growth And Innovation With Strong FY2024 Performance 29 Nov 2024 CYBERJAYA, 27 NOVEMBER 2024 – AwanBiru Technology Berhad (“Awantec”) successfully convened its 14th Annual General Meeting (“AGM”) today... Read More Google Cloud Strengthens Its Leadership in the Cloud Market: A Catalyst for Digital Transformation 29 Nov 2024 In a notable development within the cloud computing sector, Google Cloud has been recognised by Gartner’s latest Magic Quadrant as a... Read More Revolutionising Customer Service: A Game-Changer for Malaysian Businesses 29 Nov 2024 As businesses across Malaysia strive to enhance customer experiences, the integration of generative AI (“Gen AI”) into customer service... Read More Unleash the Full Potential of Your Workforce 29 Nov 2024 In the dynamic world of business, ensuring your training programs deliver a powerful return on investment (ROI) is more critical than... Read More Empowering Tomorrow’s Workforce with Awantec’s Innovative Role at NHCCE 2024 22 Oct 2024 Dr Peter Lee, Director of Talent delivers a keynote on 'Gen AI: The New Frontier of Learning - Adapt or Perish!' at NHCCE 2024 CYBERJAYA... Read More Empowering Leaders with Awantec: A New Era of Leadership Development 18 Oct 2024 In the dynamic world of business, effective leadership is the cornerstone of success. Recognising the critical need for continuous... Read More Nov2024 Oct2024 Sep 2024 Aug 2024 July 2024 June 2024 May 2024 Apr 2024 Mac 2024 Feb 2024 Jan 2024 Dec 2023 Prev 1 2 3 4 5 1 ... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ... 19 Next

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The Trusted Partner in Technology & Talent Solutions Transform. Disrupt. Innovate We revolutionise technology to face the uncertain future for companies with expert-led advice and mentoring their team every step of the way. We understand the customer's needs and design each technology solution to custom fit each company that completely trusts us to transform how their businesses can work better. We explore different possibilities by reiterating each technology through wide-eyed lenses knowing which solution will create the biggest impact in each company across an array of industries. Awantec, Your Cloud First Partner Digitalising Solutions Trust us to Deliver Your Cloud, Your Way Your Digitalisation Partner Leading-edge Solutions Technology Specialists Partner Ecosystem For You You have challenges. We have solutions Hybrid Workplace To equip technology that supports all different workplaces. Learn More Journey to the Cloud Productivity and Collaboration, Infrastructure Modernization, Databases, Artificial Intelligence and more Learn More Business Productivity A Business Productivity tool is essential for increasing the productivity of your workforce. Learn More Change Management We help businesses grow by strengthening the bond between talent and technology. Learn More Learning and Training To prepare the nation's talent for future industry demands by providing holistic solutions. Learn More On-Premise Award-winning ICT solutions using the best of what technology has to offer. Learn More Google Cloud Empowers Flexible Working Give your team the tools they need to deliver business results faster while working more flexibly, using products and hybrid work solutions like Google Cloud Platform, Google Workspace. Learn More 0 Cumulative Software Licenses Distributed and Managed 0 Trained and Certified Individuals 0 Trusted by over 500 clients in the public sector and commercial, and across different industries. Malaysia’s largest ICT software and training services provider in the Public Sector Listed in Main Market of Bursa Malaysia. Industry Experience Awards & Recognitions The Edge ESG Awards 2022 (Silver) Skillsoft APAC Partner of the Year 2022 More Premier Google Partner Upcoming Events No events at the moment Highlights Mar 15 Awantec Secured with Agreement With Nahrim for Cloud Computing Solutions and Services to Support R&D on Climate Change Feb 15 Awantec to Empower All Teachers from the Ministry of Education with AI-Driven Immersive Learning Platform Feb 13 Awantec seals RM294 mil deal as REDtone engineering’s tech partner to provide cloud computing solutions and services for the government’s MyGovUC 3.0 project More Grow Your Competitive Edge with Our Insight. Email Subscribe to our Newsletter Thanks for subscribing!

In the dynamic world of business, ensuring your training programs deliver a powerful return on investment (ROI) is more critical than ever. Discover how you can transform your training initiatives into a strategic powerhouse with these five proven methods to measure ROI, ten essential learning and development metrics, and three effective ways to gauge skills. 5 Ways to Measure the ROI of Employee Training Pre- and Post-Training Assessments These assessments involve testing employees’ knowledge and skills before and after the training. The improvement in scores helps quantify the training’s effectiveness. For example, if an employee scores 60% before training and 90% after, the training’s impact is clear. Performance Metrics By tracking key performance indicators (KPIs) such as productivity, quality, and efficiency, you can measure how training influences job performance. For instance, if a sales team undergoes training and their sales figures increase, this indicates a positive ROI. Employee Feedback Gathering feedback through surveys or interviews helps understand employees’ perceptions of the training. Questions might include how relevant they found the training, how confident they feel applying new skills, and overall satisfaction. Cost-Benefit Analysis This involves comparing the total costs of the training program (including materials, time, and resources) against the financial benefits gained, such as increased revenue or reduced operational costs. For example, if a training program costs RM10,000 but results in RM50,000 in increased sales, the ROI is significant. Retention Rates Monitoring employee retention can indicate whether training contributes to job satisfaction and loyalty. If turnover rates decrease after implementing training programs, it suggests that employees feel more valued and engaged. 10 Learning and Development Metrics That Matter Completion Rates The percentage of employees who complete the training program. High completion rates indicate engagement and commitment. Engagement Levels Measures how actively employees participate in training activities, such as attending sessions, completing assignments, and participating in discussions. Time to Competency The time it takes for employees to reach a desired level of proficiency after training. Shorter times indicate effective training. Knowledge Retention How well employees retain information over time, often measured through follow-up assessments. Application of Skills The extent to which employees apply what they’ve learned in their jobs, observed through performance reviews and practical assessments. Employee Satisfaction How satisfied employees are with the training programs, measured through surveys and feedback forms. Training Costs The total cost of delivering the training, including materials, instructor fees, and time spent. Return on Expectations (ROE) Measures whether the training meets the expectations set by stakeholders, often assessed through feedback from managers and executives. Manager Feedback Insights from managers on the training’s impact on their teams, including observed improvements in performance and behaviour. Career Progression Tracks how training influences career advancement and promotions, indicating the long-term benefits of training programs. 3 Ways to Measure Skills Skill Assessments Tests and quizzes designed to evaluate specific skills and competencies. These can be standardised tests or custom assessments tailored to the organisation’s needs. Performance Reviews Regular evaluations by managers to identify strengths and areas for improvement. These reviews often include discussions about skill development and future training needs. Peer Reviews Feedback from colleagues provides a well-rounded view of an employee’s skills. Peer reviews can highlight strengths and areas for improvement that might not be evident to managers. Why Measure Workforce Skills? Measuring workforce skills is crucial for several reasons: Alignment with Business Goals Ensures that training programs support the organisation’s strategic objectives, leading to better business outcomes. Preparation for Future Challenges Helps in identifying skill gaps and preparing employees for future roles and responsibilities, ensuring the organisation remains competitive. Continuous Improvement Fosters a culture of ongoing learning and development, leading to higher employee engagement and performance. Regularly measuring skills helps in creating targeted training programs that address specific needs. Struggling to keep your workforce upskilled in a rapidly changing environment? Awantec's Skillsoft Percipio platform helps you bridge the skills gap with an AI-driven Immersive Online Learning Platform. Empower your employees with: Over 22,000 courses and 225,000+ learning materials (videos, books, courses, hands-on practice) Personalised learning paths driven by AI recommendations Faster upskilling and improved performance Measurable results to track learning progress Reach out to Awantec today for a free consultation and discover how Skillsoft Percipio can help your organisation thrive! Contact: learningsales@awantec.my

In a notable development within the cloud computing sector, Google Cloud has been recognised by Gartner’s latest Magic Quadrant as a leader, surpassing Microsoft in "Ability to Execute" and AWS in "Vision." This recognition highlights Google Cloud's commitment to innovation and establishes it as a formidable player in addressing the needs of enterprises looking for reliable infrastructure and platform services. For organisations still considering their cloud options, Google Cloud offers a comprehensive suite of solutions designed to enhance operational efficiency and drive digital transformation. Its infrastructure services provide secure, scalable, and flexible environments for hosting applications, while platform offerings such as Vertex AI and Gemini AI enable businesses to seamlessly integrate advanced technologies. With a strong emphasis on AI and machine learning, Google Cloud equips enterprises with the tools they need to leverage intelligent applications, streamline processes, and improve decision-making. Recently, Google announced an impressive investment of RM8.31 billion in Malaysia, aimed at building its first data centre and bolstering cloud services in the region. This substantial investment represents Google's largest commitment in Southeast Asia and is set to create around 26,500 jobs across various sectors. The new data centre, strategically located in Sime Darby Property’s Elmina Business Park in Selangor, is expected to spark innovation and drive economic growth, contributing an estimated MYR 13.34 billion to the local economy​. This strategic move underscores Google Cloud's strong position in the market, especially following its latest recognition in the Gartner Magic Quadrant. By outperforming Microsoft and AWS, Google demonstrates its ability to deliver robust infrastructure and platform services, making it an attractive option for organisations contemplating a transition to the cloud. As Malaysia embarks on its journey towards digital transformation and a robust digital economy, Google’s investment in local infrastructure is vital. It aligns perfectly with the country’s digital blueprint, enabling businesses to harness advanced technologies and remain competitive in an ever-evolving landscape. Organisations looking to transform their operations and align with Malaysia's digital aspirations should explore the innovative solutions offered by Google Cloud. For a deeper discussion on how to implement these technologies and enhance your business processes, reach out to Awantec at sales@awantec.my. Together, we can pave the way for your digital transformation and unlock new growth opportunities.

As businesses across Malaysia strive to enhance customer experiences, the integration of generative AI (“Gen AI”) into customer service has emerged as a game-changer. Google Vertex AI, with its powerful Gemini models, offers companies the ability to automate responses and create engaging, personalised interactions with customers. In an increasingly digital world, expectations around customer service are evolving. Today’s consumers seek instant answers and personalised experiences, which is where generative AI excels. By utilising Google Vertex AI's Gemini models, companies can automate frequently asked questions and streamline processes, reducing response times significantly. This automation allows customer service teams to focus on complex issues that require human intervention, enhancing efficiency and satisfaction. Maxis, a leading telecommunications provider, has effectively harnessed the power of Google Vertex AI and its Gemini models to elevate its customer service operations. By integrating these advanced AI technologies into their support systems, Maxis has been able to deliver tailored solutions that cater to individual customer needs. The Gemini models facilitate nuanced understanding of customer inquiries, enabling Maxis to provide faster and more relevant responses, thereby significantly improving user experiences​. Source: https://www.maxis.com.my/en/about-maxis/newsroom/2024/february/maxis-amplifies-strategic-collaboration-with-google-cloud-by-integrating-cutting-edge-genai-innovations/ Generative AI also plays a crucial role in managing and analysing customer feedback. With its advanced capabilities, businesses can quickly sift through vast amounts of data from various feedback channels, including social media and online reviews. This analysis helps organisations identify trends and customer sentiment, empowering them to make informed decisions that enhance their offerings. For example, companies can utilise insights gathered from AI to refine their products and services, addressing pain points that may have gone unnoticed otherwise. This proactive approach not only boosts customer satisfaction but also fosters brand loyalty as customers feel their opinions are valued and acted upon. In a country where customer expectations are rapidly evolving, leveraging generative AI can set companies apart from their competitors. Organisations must embrace this technology to stay relevant and deliver exceptional service. For companies ready to transform their customer service strategy, integrating Google Vertex AI and its Gemini models offers a clear path forward. Awantec is here to help organisations navigate this transition and unlock the full potential of generative AI in enhancing customer experiences. Contact Awantec at sales@awantec.my today and start your journey towards redefining customer service excellence.